A public wiki can be visited and edited by anyone using a browser. This creates a powerful online collaboration environment that is self-managed by its users. Wikis are hidden wiki part of the social internet, and a category of Web 2.0. There are many wikis that provide opportunities for hotels, inns, resorts and other tourism and hospitality businesses to post their own listings.
How big are Wikis? The most famous and, frankly, awe-inspiring wiki is Wikipedia (www.wikipedia.org). According to Alexa, it is the 9th most popular website in the United states.
A private wiki can be password protected so only users can view and edit the information. This makes an excellent collaboration tool for your hotel’s work-team. We have tested over a dozen wikis for this purpose, and currently use several within our offices and manage hundreds of pages of collaboratively edited information.
From a hospitality and tourism marketing strategy perspective, a Wiki offers you the opportunity to copyright about your own area and business. The results will send your website qualified traffic, let you manage your hospitality brand, and most likely send you qualified traffic and online revenue. These are entirely free marketing resources, but you must make the time to utilize them.